Support senior care customers by helping facility teams use National Datacare products and resolve account questions.
What you’ll do
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Respond to facility account questions with clear, timely communication.
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Assist customers with product workflows, account details, and service requests.
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Coordinate with internal teams when customer questions require additional research.
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Document customer interactions and follow-up items accurately.
What we’re looking for
Customer service experience in a professional office, healthcare, financial, or technology environment.
Strong written and verbal communication skills.
Comfort learning software systems and explaining workflow steps to customers.
Attention to detail and ability to manage multiple requests.
About National Datacare
Since 1981, National Datacare has provided the industry standard in resident fund management and Medicaid billing for long-term care. A market leader serving over 10,000 long-term care facilities nationwide, we've grown by always providing superior service to our customers.